General informations

Doors are opened two hours before the start of the match.

Home sectors (except VIP sectors) can only be accessed with a supporter card.

On entry, only small objects are allowed to be taken in, please consult the house rules for more information.

General questions

1. If I accidentally brought someone else's supporter card, what can I do?

On the day of the match, you can redeem your own supporter card for a fee at the Supporters' Registration Office by presenting your ID card. IMPORTANT, after redeeming your supporter card, the older card will be automatically disabled.

2. If I left my supporter card at home, what can I do?

On the day of the match, you can redeem your own supporter card for a fee at the Supporters' Registration Office by presenting your ID card. IMPORTANT, after redeeming your supporter card, the older card will be automatically disabled.

3. If I don't see a barcode or QR code on my paper ticket, how can I gain access?

If there is neither a barcode or QR code on your ticket, it is only a confirmation of a ticket linked to a supporter card, and cannot be used for entry.

4. I would bring my child under the age of 7 to the match, can I take them in?

Of course, fans under the age of 7 can be admitted without a ticket/card. There are special gates on the right side of each group of gates where parents can enter together with their children under the age of seven.

5. Can I bring a stroller, a pram or a pushchair?

Of course, but unfortunately we cannot provide safe storage for the item.

6. Can I enter sector B4 from the direction of gate group II?

No, you can only enter sector B4 via gate group I.

7. If I have accidentally bought a ticket to B4, but I would prefer to sit in C2, is it possible on the day of the match?

Unfortunately not, as there is no passage between sectors B/B4 and C2-6, and changes to tickets are not possible on match days.

8. Can I take in the reusable cup from the last match that I took home?

Reusable cups that have been taken out of the stadium cannot be brought back to the stadium premises and must be collected by security personnel without any further consideration.

9. If I have a pre-registration supporter number, can I use it to enter the stadium?

No, entry is only allowed with a supporter card.

10. If I have left my supporter card at home but I have a photograph of it, can I use it to gain entry?

No, but for a fee you can have your supporter card replaced at the Supporters' Registration Office.

11. Where can I top up my supporter card in the stadium?

At the hostess stations in the stadium.